Refund policy
Damages, Defects & Wrong Items (Replacements or Refunds)
Please inspect your order upon reception and contact us immediately at info@littlestarco.com if the item is defective, damaged, or if you receive the wrong item. Please include clear photos or a short video showing the issue along with your order number. Once verified, we will send you a free replacement or issue a full refund immediately — no need to return the damaged item.
Returns & Exchanges
To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@littlestarco.com to receive authorization and the correct return instructions. Please note:
• Items sent back to us without first requesting a return will not be accepted.
• Customers are responsible for paying their own return shipping costs. Original shipping costs and return fees are non-refundable.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items) and personal care goods. We also do not accept returns for sale items, promotional bundles, or gift cards.
European Union & UK 14-Day Cooling Off Period
If merchandise is being shipped into the European Union or United Kingdom, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, in its original packaging, and the buyer assumes return shipping responsibility.
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 5–10 business days.
Company Contact Details
• Brand Name: Little Star Co.
• Operating Entity: TAVANI LLC
• Customer Support Email: info@littlestarco.com
• Phone: (301) 956-8599
• Official Business Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States